Transportation with pallet exchange is becoming an increasingly common solution in the logistics industry. It can represent an opportunity for additional profit, but it can just as well generate serious losses for the carrier. What does it look like in practice? What obligations and risks must companies using this type of order take into account? We tell you about it in this article.
Transport orders with pallet exchange consist in the fact that the carrier delivers the goods on pallets and undertakes to collect the same number of pallets from the recipient. Alternatively, the carrier can hand over its own pallets to the shipper upon receipt of the shipment. While this process seems straightforward, it presents many challenges. First and foremost, the carrier must carefully verify the condition of the pallets to avoid liability for damaged or substandard copies.
Are these orders profitable? Many carriers fear them due to paperwork and potential problems with the technical condition of pallets. However, it is worth remembering that proper documentation handling can protect the carrier from unfair financial charges. Non-compliance with pallet condition or improper billing can lead to problems, which is why it is important to maintain complete documentation and to establish protocols for defective pallets.
If you face wrongful charges related to pallet replacement, it is crucial to properly protect your interests. In such cases, appropriate documents and letters of complaint will be necessary. You can find sample samples of such letters and lists of addresses of branches of companies such as Schenker and other logistics companies in our resources - in the section Guide > Sample letters | Instructions. Use this support to effectively protect your rights in the pallet settlement process.
